Privacy Policy

1. Introduction

AmberTrace ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our LLM observability platform and services.

2. Information We Collect

Account Information

When you create an account, we collect:

• Email address
• Name (optional)
• Password (encrypted)

Trace Data

When you use our SDK, we collect:

• LLM API request and response metadata
• Token usage statistics
• Latency and performance metrics
• Error messages and status codes
• Model names and providers used

Note: By default, we do not store the content of your prompts or completions. You can opt-in to storing this data for debugging purposes.

Usage Data

We automatically collect:

• Browser type and version
• Pages visited and features used
• Time and date of visits
• IP address (anonymized)

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our services
• Display your trace data and analytics
• Send important service notifications
• Improve our platform and develop new features
• Respond to support requests
• Detect and prevent fraud or abuse

4. Data Retention

We retain your trace data for 30 days by default. You can configure longer retention periods based on your subscription plan. Account information is retained until you delete your account.

5. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption in transit (TLS 1.3)
• Encryption at rest (AES-256)
• Regular security audits
• Access controls and authentication

6. Third-Party Services

We use the following third-party services:

• Cloud hosting providers for infrastructure
• Analytics services to improve our platform
• Payment processors for billing

These providers are bound by their own privacy policies and data protection agreements.

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your account and data
• Export your data
• Opt-out of marketing communications

8. Cookies

We use essential cookies to maintain your session and preferences. We also use analytics cookies to understand how you use our platform. You can disable non-essential cookies in your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at hello@ambertrace.dev